About Us

We've worn a LOT of hats

Retail, hospitality, travel and tourism, government, non-profit, and more, we've done it all -- or at least most of it -- in our combined 50+ years of experience. And here's what we've discovered: Success boils down to three things:

  • Quality products and/or services
  • Excellent customer service
  • Ongoing relationships

Sounds easy, doesn't it? And it is -- once you know what works not only for you, but for your clientele. Let us help you see your business or organization through their eyes. What you see may surprise you!

Eighty -- yes, 80 -- percent of organizations see themselves in a far rosier light than their target audiences do. Tait & Kate will help you identify your needs, provide a quick-start toward progress with low-cost/no-cost strategies that provide fast results, and help you design a long-term plan for ongoing improvement.